Terms & Conditions

All purchases (intro offers, class packs, and memberships) are final and non-refundable.
Sessions are subject to availability and must be booked in advance via our booking system.
Failure to attend your booked class, will result in the session being forfeited.
We reserve the right to amend class schedules, pricing, or terms at any time. Clients will be notified of major changes.

The expiration date starts from the date of your first booking, not from the date of purchase.
All class packs are non-refundable, non-shareable, and non-transferable.
General membership rules apply.
Once expired, unused sessions cannot be reinstated.

Memberships auto-renew monthly unless cancelled in advance.
Unused credits do not carry over to the next billing cycle.
You may cancel or pause your membership at any time by providing written notice (minimum of 7 days before your next billing date).
Memberships are individual and cannot be shared.
All members agree to adhere to studio etiquette and booking rules.

You may cancel or reschedule a class up to 12 hours before the scheduled time without penalty.
Cancellations made after the cut-off or no-shows will result in the session being deducted from your pack or membership.
Repeated late cancellations may result in booking restrictions.

Clients must inform instructors of any injuries, conditions, or limitations prior to class.
Participation is at your own risk. Reformer is not liable for any personal injury sustained in class unless due to proven negligence.
Please wear suitable workout clothing and non-slip socks for safety.

Please arrive at least 5 minutes before your class to allow time to set up.
Mobile phones must be switched to silent and not used during sessions.
For hygiene reasons, socks must be worn in the studio and when using the machines. We have grip socks available to purchase.
Respect the instructor, staff, and fellow clients at all times.

We recommend wearing comfortable workout clothing and grip socks. Bring water and a small towel.

Absolutely! Our Intro Offer is designed for beginners, and instructors will guide you through safely.

Bookings can be made online via our website or mobile booking platform. Spaces are limited, so book early.

No. Class packs are strictly non-shareable and non-transferable.

Expiration begins from the date of your first booking, not the purchase date.

If you cancel within the 12-hour window, your credit will be returned. Otherwise, the session is forfeited.

Yes. Memberships can be paused or cancelled anytime with 7 days’ written notice.

No. Credits expire at the end of each billing cycle.

Yes! We offer a Reformer Pilates Drop-In option for flexibility.

All purchases are non-refundable, except in rare cases at management’s discretion.